{"id":288,"date":"2022-10-25T22:28:58","date_gmt":"2022-10-25T22:28:58","guid":{"rendered":"https:\/\/estudioalterna.com\/estoico\/faq\/"},"modified":"2022-10-27T21:40:06","modified_gmt":"2022-10-27T21:40:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.estoicoindigo.com\/en\/faq\/","title":{"rendered":""},"content":{"rendered":"<div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-66308b44\" data-vce-do-apply=\"all el-66308b44\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-ef114dfa\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-ef114dfa\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-ef114dfa\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-acca3c53\" data-vce-do-apply=\"all el-acca3c53\"><h2 style=\"text-align: center;\">FREQUENTLY ASKED QUESTIONS<\/h2><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-section\" data-vce-boxed-width=\"true\"><div class=\"vce-section-inner\" id=\"el-b6e7d93c\" data-vce-do-apply=\"all el-b6e7d93c\" data-vce-animate=\"vce-o-animate--fadeInUp\"><div class=\"vce-content-background-container\"><\/div><div data-vce-element-content=\"true\"><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-e4a593b9\" data-vce-do-apply=\"all el-e4a593b9\" data-vce-animate=\"vce-o-animate--None\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-a3b8ac43\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-a3b8ac43\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-a3b8ac43\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-a4740530\" data-vce-do-apply=\"all el-a4740530\"><h2 style=\"text-align: left;\"><span style=\"color: #000080;\"><strong>SHIPPING<\/strong><\/span><\/h2><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-cc5bc5af\" data-vce-do-apply=\"all el-cc5bc5af\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-4c580141\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-4c580141\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-4c580141\"><div id=\"el-8094c896\" class=\"vce vce-faq-group-container vce-faq-group-fill-color--empty vce-faq-group-fill-hover-color--empty vce-faq-group-border-color--DFDFDF vce-faq-group-border-hover-color--empty vce-faq-group-shape--square vce-faq-group-icon-color--606060 vce-faq-group-icon-hover-color--empty vce-faq-group-title-color--606060\" data-vce-do-apply=\"all el-8094c896\" data-vce-faq-group-auto-close=\"true\"><div class=\"vce-faq-group\" role=\"tablist\"><div class=\"vce-faq-group-item\"><div class=\"vce-faq-group-item-heading\" role=\"tab\" id=\"tab-8094c896-0\" aria-controls=\"panel-8094c896-0\" aria-expanded=\"false\" aria-selected=\"false\"><h3 class=\"vce-faq-group-item-heading-title\">How much does shipping cost?<\/h3><div class=\"vce-faq-group-item-icon\"><\/div><\/div><div class=\"vce-faq-group-item-content\" role=\"tabpanel\" id=\"panel-8094c896-0\" aria-labelledby=\"tab-8094c896-0\" aria-hidden=\"true\"><p class=\"p1\">El costo de env\u00edo es de 99 pesos por botella, de forma unitaria, por lo que, si se adquieren 2 o m\u00e1s botellas, el precio de env\u00edo aumentar\u00e1.<\/p><p class=\"p1\">A partir de 6 botellas o m\u00e1s, el costo de env\u00edo ser\u00e1 de 60 pesos por botella.<\/p><\/div><\/div><div class=\"vce-faq-group-item\"><div class=\"vce-faq-group-item-heading\" role=\"tab\" id=\"tab-8094c896-1\" aria-controls=\"panel-8094c896-1\" aria-expanded=\"false\" aria-selected=\"false\"><h3 class=\"vce-faq-group-item-heading-title\">How long does shipping take?<\/h3><div class=\"vce-faq-group-item-icon\"><\/div><\/div><div class=\"vce-faq-group-item-content\" role=\"tabpanel\" id=\"panel-8094c896-1\" aria-labelledby=\"tab-8094c896-1\" aria-hidden=\"true\"><p class=\"p1\">El env\u00edo se realiza a trav\u00e9s de la empresa de mensajer\u00eda Fedex y tardan entre 1 y 3 d\u00edas en llegar al destino.<\/p><\/div><\/div><div class=\"vce-faq-group-item\"><div class=\"vce-faq-group-item-heading\" role=\"tab\" id=\"tab-8094c896-2\" aria-controls=\"panel-8094c896-2\" aria-expanded=\"false\" aria-selected=\"false\"><h3 class=\"vce-faq-group-item-heading-title\">How can I check the status of my order?<\/h3><div class=\"vce-faq-group-item-icon\"><\/div><\/div><div class=\"vce-faq-group-item-content\" role=\"tabpanel\" id=\"panel-8094c896-2\" aria-labelledby=\"tab-8094c896-2\" aria-hidden=\"true\"><p class=\"p1\">Puede consultar el estado de su pedido a trav\u00e9s del n\u00famero de gu\u00eda proporcionado por correo electr\u00f3nico.<\/p><p class=\"p1\">Si tiene alguna duda, puede contactar con nuestro servicio de atenci\u00f3n al cliente en el email <a href=\"mailto:info@estoicoindigo.com\"><span class=\"s1\">info@estoicoindigo.com<\/span><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-section\" data-vce-boxed-width=\"true\"><div class=\"vce-section-inner\" id=\"el-0fc36e6e\" data-vce-do-apply=\"all el-0fc36e6e\" data-vce-animate=\"vce-o-animate--fadeInUp\"><div class=\"vce-content-background-container\"><\/div><div data-vce-element-content=\"true\"><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-b425bb3b\" data-vce-do-apply=\"all el-b425bb3b\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-76a0d21c\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-76a0d21c\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-76a0d21c\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-57428c9a\" data-vce-do-apply=\"all el-57428c9a\"><h2 style=\"text-align: left;\"><strong><span style=\"color: #333399;\">INCIDENTS<\/span><\/strong><\/h2><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-b54dfcf8\" data-vce-do-apply=\"all el-b54dfcf8\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-6183e6f7\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-6183e6f7\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-6183e6f7\"><div id=\"el-d3e93fcf\" class=\"vce vce-faq-group-container vce-faq-group-fill-color--empty vce-faq-group-fill-hover-color--empty vce-faq-group-border-color--DFDFDF vce-faq-group-border-hover-color--empty vce-faq-group-shape--square vce-faq-group-icon-color--606060 vce-faq-group-icon-hover-color--empty vce-faq-group-title-color--606060\" data-vce-do-apply=\"all el-d3e93fcf\" data-vce-faq-group-auto-close=\"true\"><div class=\"vce-faq-group\" role=\"tablist\"><div class=\"vce-faq-group-item\"><div class=\"vce-faq-group-item-heading\" role=\"tab\" id=\"tab-d3e93fcf-0\" aria-controls=\"panel-d3e93fcf-0\" aria-expanded=\"false\" aria-selected=\"false\"><h3 class=\"vce-faq-group-item-heading-title\">How can I contact Stoico Indigo?<\/h3><div class=\"vce-faq-group-item-icon\"><\/div><\/div><div class=\"vce-faq-group-item-content\" role=\"tabpanel\" id=\"panel-d3e93fcf-0\" aria-labelledby=\"tab-d3e93fcf-0\" aria-hidden=\"true\"><p class=\"p1\">Puede escribirnos un email a <a href=\"mailto:info@estoicoindigo.com\"><span class=\"s1\">info@estoicoindigo.com<\/span><\/a> y le atenderemos en la m\u00e1xima brevedad.<\/p><\/div><\/div><div class=\"vce-faq-group-item\"><div class=\"vce-faq-group-item-heading\" role=\"tab\" id=\"tab-d3e93fcf-1\" aria-controls=\"panel-d3e93fcf-1\" aria-expanded=\"false\" aria-selected=\"false\"><h3 class=\"vce-faq-group-item-heading-title\">Are returns allowed?<\/h3><div class=\"vce-faq-group-item-icon\"><\/div><\/div><div class=\"vce-faq-group-item-content\" role=\"tabpanel\" id=\"panel-d3e93fcf-1\" aria-labelledby=\"tab-d3e93fcf-1\" aria-hidden=\"true\"><p class=\"p1\">Las devoluciones est\u00e1n permitidas siempre y cuando el producto recibido est\u00e9 da\u00f1ado. Para ello, deber\u00e1 realizar la solicitud de devoluci\u00f3n en el plazo m\u00e1ximo de 2 d\u00edas naturales despu\u00e9s de la recepci\u00f3n de su pedido.<\/p><p class=\"p1\">Ser\u00e1 necesario que env\u00ede evidencia gr\u00e1fica del art\u00edculo da\u00f1ado al email <a href=\"mailto:info@estoicoindigo.com\"><span class=\"s1\">info@estoicoindigo.com<\/span><\/a><\/p><p class=\"p1\">En ning\u00fan caso repercutir\u00e1 en un reembolso econ\u00f3mico, en cambio, se le volver\u00e1 a enviar el mismo art\u00edculo a la direcci\u00f3n indicada.<\/p><\/div><\/div><div class=\"vce-faq-group-item\"><div class=\"vce-faq-group-item-heading\" role=\"tab\" id=\"tab-d3e93fcf-2\" aria-controls=\"panel-d3e93fcf-2\" aria-expanded=\"false\" aria-selected=\"false\"><h3 class=\"vce-faq-group-item-heading-title\">What do I do if the product arrives damaged in transit?<\/h3><div class=\"vce-faq-group-item-icon\"><\/div><\/div><div class=\"vce-faq-group-item-content\" role=\"tabpanel\" id=\"panel-d3e93fcf-2\" aria-labelledby=\"tab-d3e93fcf-2\" aria-hidden=\"true\"><p class=\"p1\">Si en el momento de la recepci\u00f3n de su pedido, detecta que el empaque est\u00e1 abierto y el art\u00edculo da\u00f1ado, no reciba el producto y devu\u00e9lvalo con el mensajero.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-section\" data-vce-boxed-width=\"true\"><div class=\"vce-section-inner\" id=\"el-991a4eea\" data-vce-do-apply=\"all el-991a4eea\" data-vce-animate=\"vce-o-animate--fadeInUp\"><div class=\"vce-content-background-container\"><\/div><div data-vce-element-content=\"true\"><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-9eec1ea2\" data-vce-do-apply=\"all el-9eec1ea2\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-05e446ef\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-05e446ef\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-05e446ef\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-15a9b877\" data-vce-do-apply=\"all el-15a9b877\"><h2 style=\"text-align: left;\"><strong><span style=\"color: #333399;\">WHOLESALE<\/span><\/strong><\/h2><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-10848e01\" data-vce-do-apply=\"all el-10848e01\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-2675101a\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-2675101a\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-2675101a\"><div id=\"el-65c698c2\" class=\"vce vce-faq-group-container vce-faq-group-fill-color--empty vce-faq-group-fill-hover-color--empty vce-faq-group-border-color--b-237-237-237 vce-faq-group-border-hover-color--empty vce-faq-group-shape--square vce-faq-group-icon-color--b-33-33-33 vce-faq-group-icon-hover-color--empty vce-faq-group-title-color--b-33-33-33\" data-vce-do-apply=\"all el-65c698c2\" data-vce-faq-group-auto-close=\"true\"><div class=\"vce-faq-group\" role=\"tablist\"><div class=\"vce-faq-group-item\"><div class=\"vce-faq-group-item-heading\" role=\"tab\" id=\"tab-65c698c2-0\" aria-controls=\"panel-65c698c2-0\" aria-expanded=\"false\" aria-selected=\"false\"><h3 class=\"vce-faq-group-item-heading-title\">I want to become a distributor, what do I have to do?<\/h3><div class=\"vce-faq-group-item-icon\"><\/div><\/div><div class=\"vce-faq-group-item-content\" role=\"tabpanel\" id=\"panel-65c698c2-0\" aria-labelledby=\"tab-65c698c2-0\" aria-hidden=\"true\"><p class=\"p1\">Si tienes inter\u00e9s en comercializar nuestro producto o eres distribuidor puedes ponerte en contacto con nosotros en <a href=\"mailto:info@estoicoindigo.com\"><span class=\"s1\">info@estoicoindigo.com<\/span><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>FREQUENTLY ASKED QUESTIONSSHIPPINGHow much does shipping cost?El costo de env\u00edo es de 99 pesos por botella, de forma unitaria, por lo que, si se adquieren 2 o m\u00e1s botellas, el precio de env\u00edo aumentar\u00e1.A partir de 6 botellas o m\u00e1s, el costo de env\u00edo ser\u00e1 de 60 pesos por botella.How long does shipping take?El env\u00edo &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.estoicoindigo.com\/en\/faq\/\">  Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-288","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.estoicoindigo.com\/en\/wp-json\/wp\/v2\/pages\/288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.estoicoindigo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.estoicoindigo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.estoicoindigo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.estoicoindigo.com\/en\/wp-json\/wp\/v2\/comments?post=288"}],"version-history":[{"count":2,"href":"https:\/\/www.estoicoindigo.com\/en\/wp-json\/wp\/v2\/pages\/288\/revisions"}],"predecessor-version":[{"id":305,"href":"https:\/\/www.estoicoindigo.com\/en\/wp-json\/wp\/v2\/pages\/288\/revisions\/305"}],"wp:attachment":[{"href":"https:\/\/www.estoicoindigo.com\/en\/wp-json\/wp\/v2\/media?parent=288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}